Policies & Terms of Sale
1. Shipping, Delivery & Lead Times
1.1 Order Processing. Orders customarily enter production within one (1) to two (2) business days following receipt of a duly executed purchase order (“PO”) or verified payment.
1.2 Lead Times. While Seller endeavors in good faith to complete orders within one (1) to two (2) weeks, all lead times are estimates only and subject to variation based on job complexity, material availability, and Seller’s then-current production capacity. Seller shall not be liable for delays outside its reasonable control.
1.3 Priority Services. Expedited turnaround may be offered solely at Seller’s discretion and subject to additional fees.
1.4 Delivery Methods.
• (a) Local Pickup. Purchaser may collect goods from Seller’s facility in Adel, Georgia, at Purchaser’s expense.
• (b) Local Delivery. Local delivery may be offered by Seller at its discretion and may be subject to additional charges.
• (c) Freight. Orders shipped outside the local area shall be tendered to a carrier designated by Seller or Purchaser. Freight charges shall be quoted in advance or billed to Purchaser’s carrier account.
1.5 Risk of Loss. Title and risk of loss or damage to goods shall pass to Purchaser upon (I) pickup at Seller’s facility, (II) delivery by Seller locally, or (III) transfer to the carrier, whichever occurs first.
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2. Privacy
2.1 Collection of Information. Seller may collect business contact details, PO data, and payment information as reasonably necessary to transact business.
2.2 Use of Information. Such information shall be utilized exclusively for processing orders, performing contractual obligations, and satisfying legal or compliance requirements.
2.3 Disclosure. Seller shall not sell, assign, or otherwise transfer customer data to third parties, except where disclosure is necessary to effectuate delivery of goods (e.g., to freight carriers or payment processors).
2.4 Safeguards. Seller employs commercially reasonable measures to protect sensitive data against unauthorized access or disclosure.
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3. Returns and Refunds
3.1 Non-Refundable Production. Due to the bespoke nature of Seller’s manufacturing services, all orders become non-cancellable and non-refundable once production has commenced.
3.2 Defective Performance. In the event of a demonstrable manufacturing defect or error attributable solely to Seller, Seller’s liability shall be limited, at Seller’s election, to repair, replacement, or issuance of credit for the affected goods.
3.3 Notice Requirement. Purchaser shall provide written notice of any claim for defects within seven (7) calendar days of receipt or delivery. Failure to provide timely notice shall constitute waiver of such claim.
3.4 Exclusions. No returns or refunds shall be permitted for custom-cut, fabricated, or powder-coated goods, except where defect is established as provided herein.
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4. Warranty
4.1 No Warranty Except as Stated. Except as expressly set forth herein, Seller provides no warranties of any kind. The sole and exclusive warranty offered is that goods shall be free from defects in materials and workmanship attributable to Seller at the time of delivery.
4.2 Limitations. This limited warranty does not extend to (I) misuse, abuse, or improper installation; (II) ordinary wear and tear; (III) modification or alteration of goods; or (IV) damage occurring after delivery.
4.3 Special Arrangements. Any additional warranty or guarantee must be expressly agreed to in writing at the time of sale.
4.4 Disclaimer. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
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5. General Provisions
5.1 Payment Terms. Payment shall be due in accordance with the terms specified in the relevant purchase order or invoice. Late payments may incur interest or fees as permitted by law.
5.2 Limitation of Liability. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SALE, USE, OR PERFORMANCE OF GOODS, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5.3 Governing Law. These Policies and any related agreements shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
5.4 Entire Agreement. These provisions, together with any duly executed purchase order, constitute the entire agreement between Seller and Purchaser and supersede all prior or contemporaneous understandings.